At Locksmith Keys Cars, customer satisfaction is important to us. This Return & Refund Policy explains how refunds, returns, and replacements are handled for services and products purchased through https://locksmithkeyscars.com/.
1. Service-Based Refunds
Locksmith services are labor-based and once a service has been completed, refunds are generally not provided, except in the following cases:
The service was not performed as agreed.
The issue was not resolved due to technician error.
Duplicate payment was made by mistake.
Refund eligibility is reviewed on a case-by-case basis.
2. Product Returns (Keys, Remotes, Locks, Parts)
We may provide keys, remotes, lock parts, or hardware as part of certain services.
a. Eligible Returns
A return may be accepted if:
The product is defective
The wrong item was supplied
The product does not function as described
b. Non-Returnable Items
Returns are not accepted for:
Used or damaged items caused by the customer
Custom-cut keys
Programmed keys, fobs, or remotes (once programming is completed)
Items damaged after installation
Items purchased from third-party suppliers (not through our website)
c. Return Window
Customers must notify us within 3 days of receiving the product to request a return.
3. Replacement Policy
If the product is defective or incorrectly supplied:
A replacement will be provided at no additional cost.
If a replacement is unavailable, a refund may be issued.
4. Refund Process
If a refund is approved:
Refunds will be processed to the original payment method.
Refunds may take 5–10 business days depending on bank or payment provider.
Refunds are issued only after:
The returned product is received (if applicable)
Verification and approval of the claim
5. Service Call Fees & Trip Charges
Service call fees, diagnostic charges, and travel fees are non-refundable once the technician has arrived at the service location.
6. Customer Responsibility
To qualify for a return or refund, the customer must:
Provide proof of purchase
Provide photos or videos of the issue (when applicable)
Return the product in original condition (unless defective)
7. Cancellations
Cancellations made before a technician is dispatched may be eligible for a full refund.
Once a technician is en route or has arrived, a cancellation fee or service call fee may apply.
8. Contact Us
To request a return, replacement, or refund, contact:
